Adjusting to a New Normal

04/23/2020

I’m joined this week by Brad Johnson, a consultant who works for a large professional services company and its advisory practice. He’s in the people and org competency and works primarily with large tech companies.

Prior to current events, Brad’s office presence mirrored that of his clients, and he usually found himself on site. That’s where the magic happened: relationships were built, meetings held, presentations made, and pitches conducted to attract new business. Cut to a month or so ago when most of Brad’s clients had to shift their operations to a remote work structure, forcing him to do the same.

Brad and I speak candidly on how the remote work shift has impacted the client-consultant dynamic, how he and his team have adjusted to the transition being longer than they originally expected, and the importance of the virtual experience being enhanced to match, or exceed, the richness offered from in-person interaction.